Refund policy

Last updated: November 9, 2026

Thank you for shopping with Hartven. All of our products are made to order through our print-on-demand partner, Printful. This policy explains when we can refund, replace, or help with an order.

### Returns and replacements

Because each item is printed after you order it, we cannot accept returns for buyer's remorse, a change of mind, or a size that does not fit as expected. Please use the size guides on each product page before you order.

We will refund or replace an item within 30 days of delivery if it arrives damaged, defective, or misprinted, or if you received the wrong item.

### How to request a refund or replacement

Email us at stevenhartmann@ymail.com with your order number and a photo of the issue. We will review your request and, if it is approved, replace the item or refund your original payment method.

### Refunds

If a refund is approved, it will be issued to your original payment method. Your bank or payment provider may need additional time to post the refund. If you do not see it within a reasonable period, please contact us.

### Your legal rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, or not delivered.

### Contact

Questions about this policy, or requests for a refund or replacement, can be sent to stevenhartmann@ymail.com or (505) 235-5817. You can also find our contact details in our contact information policy.

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## Shipping policy

Last updated: November 9, 2026

Thank you for shopping with Hartven. This policy explains how we fulfill and ship your order.

### Production and processing

Hartven products are printed on demand by Printful after you place your order. Production usually takes about 2–7 business days, not including shipping time. Orders placed on weekends or holidays begin production on the next business day.

You will receive a confirmation email with tracking information once your order ships, if the shipping method supports it.

### Shipping methods and delivery times

Available shipping methods, costs, and estimated delivery times are shown at checkout. Delivery estimates begin after production is finished and the order has shipped. They are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control. Total time from order to delivery is production time plus shipping time.

### Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

### Shipping destinations

We primarily ship within the United States. If other destinations are offered, they will appear at checkout. International orders, if available, may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

### Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it. Once an order is in production or in transit, we may not be able to change the address.

### Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us at stevenhartmann@ymail.com and we will help you work with the carrier or our print partner.

### Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible at stevenhartmann@ymail.com. We may be able to help if production has not started, but once an item is in production or in transit we may be unable to modify or cancel it.

### Questions?

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## Contact information

Last updated: November 9, 2026

Hartven is the business that operates this store.

You can reach us at:

Hartven

10801 Ralph Ave NE

Albuquerque, NM 87112

United States

Email: stevenhartmann@ymail.com

Phone: (505) 235-5817